Booking Terms & Conditions

Zakopane Summer Booking Terms & Conditions

Last Updated: August 2026

Company Information

These Booking Terms & Conditions apply to all bookings made through Zakopane Summer.

Zakopane Summer is operated by:

ELEVATE2501 EOOD
Registered in the Republic of Bulgaria
UIC (EIK/BULSTAT): 204647154

Email: zakosummer@gmail.com
Website: www.zakopanesummer.com

ELEVATE2501 EOOD is the legal contracting party for all bookings made through Zakopane Summer. We arrange accommodation, activities, transport and holiday packages directly and through carefully selected accommodation providers and activity partners.

By making a booking and paying a deposit, the lead guest confirms that they have read, understood and accepted these Terms & Conditions on behalf of all members of their party.

1. Booking Confirmation

Your booking is only confirmed once:

  • The required deposit has been received.
  • Availability has been confirmed.
  • A booking confirmation has been sent by email.

Until confirmation has been issued, availability and pricing cannot be guaranteed.

2. Accommodation Deposits

A €100 deposit per person is required to secure all accommodation bookings.

The remaining accommodation balance must be paid 8 weeks before arrival.

Failure to pay the remaining balance by the due date may result in cancellation of your booking.

3. Activity & Excursion Deposits

Deposit amounts vary depending on the activity booked.

The required deposit will always be displayed before payment.

Unless otherwise stated, any remaining balance is payable on the day of the activity.

4. Payment Methods

Payments may be made using the payment methods offered during the booking process, including bank transfer and secure online payment options.

Available payment methods may change from time to time.

5. Prices

Unless otherwise stated, all prices are displayed in Euros (€).

Once your booking has been confirmed, your price will not increase due to supplier price changes. Zakopane Summer will absorb these increases where applicable.

The only exception is where additional government taxes or mandatory legal charges are introduced after your booking has been confirmed.

6. Guest Cancellations

Accommodation

The €100 accommodation deposit is normally non-refundable.

If cancellation is made more than 8 weeks before arrival, Zakopane Summer may, at its discretion, offer the value of the deposit as booking credit towards a future booking.

Activities

Activity deposits are refundable provided cancellation is received at least 48 hours before the scheduled activity.

Cancellations made within 48 hours may not be eligible for a refund.

7. Changes to Bookings

If you wish to amend your booking after confirmation, we will always do our best to help.

All changes are subject to:

  • Supplier approval
  • Availability
  • Any charges imposed by suppliers

We cannot guarantee that all requested changes will be possible.

8. Cancellation by Zakopane Summer

If we are unable to provide your booked accommodation or activity, we will first attempt to offer an equivalent or higher-value alternative.

If a suitable alternative cannot be provided, you will receive a full refund for the affected service.

9. Weather & Safety

Mountain weather and outdoor conditions can change rapidly.

For safety reasons, guides or activity providers may alter, postpone or cancel activities.

Where possible, we will offer:

  • An alternative date
  • An alternative activity
  • A refund

Guide and supplier safety decisions are final.

10. Minimum Participant Numbers

Some activities require a minimum number of participants.

If minimum numbers are not reached, we may offer:

  • An alternative date
  • An alternative activity
  • A full refund

11. No Shows

Guests who fail to arrive for accommodation or activities without prior notice will be treated as a “no show.”

No refund will be provided.

12. Guest Responsibilities

Guests are responsible for ensuring they:

  • Are medically fit to participate.
  • Have the required level of fitness for the activity booked.
  • Wear suitable clothing and footwear.
  • Follow all instructions provided by guides and activity operators.
  • Inform us of any relevant medical conditions before participating.

13. Travel Documents

Guests are responsible for ensuring they hold:

  • A valid passport.
  • Any required visas.
  • Appropriate travel documentation.
  • Any other entry requirements for the countries visited.

Zakopane Summer accepts no responsibility for travel disruption resulting from incomplete or invalid documentation.

14. Travel Insurance

We strongly recommend that all guests purchase comprehensive travel insurance covering:

  • Trip cancellation
  • Medical expenses
  • Personal belongings
  • Outdoor and adventure activities
  • Personal liability

15. Behaviour

Zakopane Summer and our suppliers reserve the right to refuse participation or terminate services where a guest:

  • Behaves aggressively or abusively.
  • Endangers themselves or others.
  • Is under the influence of alcohol or illegal drugs.
  • Refuses to follow reasonable safety instructions.

No refund will be given in these circumstances.

16. Damage

Guests are responsible for any loss or damage caused by themselves or members of their party to accommodation, vehicles, equipment or property.

Repair or replacement costs may be charged accordingly.

17. Personal Belongings

Guests remain responsible for their own personal belongings throughout their holiday.

Zakopane Summer accepts no responsibility for lost, stolen or damaged property.

If belongings are left behind, we will make reasonable efforts to assist with their return. Any postage or courier costs are the responsibility of the guest.

18. Photography & Marketing

Photographs and videos may occasionally be taken during activities or holidays for promotional purposes.

If you do not wish to appear in photographs or videos, please notify us before your activity or holiday begins and we will respect your request wherever reasonably possible.

19. Supplier Services

Zakopane Summer works with carefully selected accommodation providers, transport companies, mountain guides and activity operators.

Some services are delivered by independent suppliers, who remain responsible for the operation and safety of those services.

Minor operational changes, including guides, vehicles, timings, accommodation allocation or routes, may occasionally be necessary. Where this happens, we will always aim to provide an equivalent or improved experience.

20. Multi-Day Holidays & Itineraries

For multi-day holidays and touring packages, daily itineraries may be adjusted due to weather, road conditions, mountain safety, local regulations or operational requirements.

Where changes are necessary, we will always aim to provide an experience of equal or greater value.

21. Complaints

If you experience a problem during your holiday, you must notify Zakopane Summer or the relevant supplier as soon as reasonably possible so we have the opportunity to resolve the issue.

Any formal complaint should be submitted in writing within 28 days of the end of your holiday.

22. Force Majeure

Zakopane Summer shall not be liable for cancellations, delays or changes caused by events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Flooding
  • Wildfire
  • Government restrictions
  • Border closures
  • Pandemics
  • Industrial action
  • Transport disruption
  • War, terrorism or civil unrest
  • Any other unforeseen event beyond our reasonable control

23. Lead Guest Responsibility

The lead guest confirms that:

  • They are at least 18 years of age.
  • They have authority to make the booking on behalf of all members of their party.
  • All guests have read and accepted these Terms & Conditions.

Guests aged 16 years and over are considered adults for pricing purposes unless otherwise stated for a specific activity.

24. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Bulgaria.

Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the Bulgarian courts.

Contact

If you have any questions regarding these Terms & Conditions, please contact Zakopane Summer before making your booking.

Email: zakosummer@gmail.com
Website: www.zakopanesummer.com